Guardianship and Administration

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Useful contacts

Complaints

Health Services Commissioner
Level 26, 570 Bourke St Melbourne VIC 3000

Tel: 1300 582 113
Fax: (03) 9032 3111
Email: hsc@dhhs.vic.gov.au

If a complaint against the Office of the Public Advocate or State Trustees is not resolved by their internal complaints procedure, then the complaint can be lodged with the Health Services Commissioner.

Victorian Ombudsman
Level 1, 459 Collins Street (North Tower) Melbourne VIC 3000

Tel: (03) 9613 6222
Toll Free: 1800 806 314
Fax: (03) 9614 0246
Email: ombudvic@ombudsman.vic.gov.au

Complaints can be made to the Ombudsman regarding the conduct of the Office of the Public Advocate and State Trustees Limited.

Legal services

Justice Connect Homeless Law 

PO Box 16013
Melbourne VIC 8007
DX 128 Melbourne

Tel: (03) 8636 4400 or 1800 606 313

Victoria Legal Aid

350 Queen Street

MELBOURNE VIC 3000

Tel: 1300 792 387

Victoria Legal Aid may grant assistance for guardianship and administration matters before VCAT and any appeal from VCAT's decision if there are reasonable prospects of removing or preventing the appointment or reappointment of a guardian and/or an administrator.

Villamanta Disability Rights Legal Service

44 Bellerine Street
GEELONG VIC 3220

Legal issues: 1800 014 111
Non-legal issues: 03 5227 3338
Fax: (03) 5229 3354
Email:
legal@villamanta.org.au

Website: www.villamanta.org.au

Federation of Community Legal Centres Victoria
The Federation maintains a list of other community legal centres. 

Community legal centres are an important source of legal information and advice and may be able to assist with guardianship and/or administration matters.

Mental health and neuropsychological assessments

Arbias and ABIAU (Acquired Brain Impairment Assessment Unit)

Acquired Brain Impairment Assessment Unit

27 Hope Street

BRUNSWICK VIC 3056

Tel: (03) 8388 1222

Fax: (03) 9387 9925

Email: enquiriesVIC@arbias.com.au

Website: http://www.arbias.org.au

*Note that this is a publicly funded service.  There is a waiting period of up to six months for an assessment.  Brain impairments or suspected brain impairments which have been present since birth are within the scope of Arbias's services.

Headway Victoria

86 - 88 Herbert Street

NORTHCOTE VIC 3070 

Tel: (03) 9482 2955

Toll free: 1800 817 964

Fax: (03) 9482 5855

Website: http://www.headwayvictoria.org.au

Support for guardians of clients

Office of the Public Advocate

204 Lygon Street
CARLTON VIC 3053

Tel: (03) 9603 900 or 1300 309 337 (for the cost of a local call)

Fax: 1300 787 510

Email: opa_advice@justice.vic.gov.au

Website: http://www.publicadvocate.vic.gov.au

State Trustees Limited

1 McNab Avenue

FOOTSCRAY VIC 3011

Tel: (03) 9667 6444 or 1300 138 672 (local call outside the metropolitan area)

Fax: (03) 9663 4260

Website: http://www.statetrustees.com.au

VCAT guardianship and administration hearings

VCAT Guardianship List registrar

The Registrar

Guardianship List

Victorian Civil and Administrative Tribunal

55 King Street

MELBOURNE VIC 3000

Tel: (03) 9628 9911

Toll Free: 1300 079 413

Fax: (03) 9032 1155

Email: vcat-hrd@vcat.vic.gov.au 

Website: http://www.vcat.vic.gov.au

Translating and Interpreting Service

Tel: 13 14 50

Ask to speak to an enquiries officer at Consumer and Business Affairs Victoria.